{"id":245,"date":"2023-04-26T10:49:31","date_gmt":"2023-04-26T08:49:31","guid":{"rendered":"https:\/\/www.lamaisondesmontsdor.fr\/?page_id=245"},"modified":"2026-04-06T20:22:44","modified_gmt":"2026-04-06T18:22:44","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.lamaisondesmontsdor.fr\/en\/conditions-generales-de-vente\/","title":{"rendered":"Terms of sales"},"content":{"rendered":"
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Terms and conditions of sale<\/span><\/h1>\n

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Preamble<\/strong><\/p>\n

These general terms and conditions of sale apply to reservations of rooms, the g\u00eete and additional services made with the Maison des Monts d'Or. They are those in force at the date of confirmation of your reservation on the various sites offering our services. They cancel and replace any general conditions of sale previously published online and\/or accepted by the customer. They are deemed to have been read and accepted by the customer at the time of booking online or by telephone.<\/span><\/p>\n

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Length of stay<\/strong><\/p>\n

The customer signing the contract must be over 18 years of age (legal majority in France). He\/she enters into the contract for the length of time specified in the reservation and may not, under any circumstances, claim any right to remain in the property. If you wish to extend your stay, this will be done in consultation with the service provider, subject to availability.<\/span><\/p>\n

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Arrival time<\/strong><\/p>\n

We are pleased to welcome you between 5:00 pm and 7:30 pm from Monday to Sunday. If you wish to arrive earlier or later, please specify this at the time of booking.<\/span><\/p>\n

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Check-out time <\/strong><\/p>\n

Please vacate the room and g\u00eete by 11:00 am at the latest. You have a room to leave your luggage before you receive your keys and after you have vacated your room if necessary.<\/span><\/p>\n

An extra day will be charged if the departure time is not respected.<\/span><\/p>\n

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Breakfast service<\/strong><\/p>\n

Breakfast is served between 7:00 and 9:00 a.m. Monday to Friday, and from 8:00 to 10:00 a.m. on weekends and public holidays. If you wish to be served earlier, please inform us either when booking or on arrival.<\/span><\/p>\n

Snacks, picnics and meals are not permitted in the rooms and common areas, with the exception of the dining room.<\/span><\/p>\n

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Parking facilities<\/strong><\/p>\n

An enclosed, uncovered private parking lot is available.<\/span><\/p>\n

2 recharging points for electric vehicles are available (a fixed charge per recharging is proposed). <\/span><\/p>\n

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Accessibility<\/strong><\/p>\n

For safety reasons, we are unable to accept guests with reduced mobility.<\/span><\/p>\n

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No smoking inside the building <\/strong><\/p>\n

For safety reasons and for everyone's comfort, smoking is strictly prohibited in the guest rooms, g\u00eetes and communal areas. Ashtrays are available outside.<\/span><\/p>\n

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Internet access <\/strong><\/p>\n

La Maison Des Monts d'Or provides wifi internet access throughout the establishment. The customer undertakes to ensure that the computer resources made available are not used for fraudulent or illegal purposes, and in particular to commit any act of infringement of third-party rights, piracy and\/or illegal downloading protected by copyright or neighboring rights sanctioned by the Intellectual Property Code.\n The choice to use the wifi of La Maison Des Monts d'Or is made under the entire responsibility of the customer and releases the service provider from any liability concerning its use.<\/span><\/p>\n

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Pets<\/strong><\/p>\n

Pets are not allowed.<\/span><\/p>\n

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Swimming pool access in season<\/strong><\/p>\n

The swimming pool is open daily from 10:00 am to 7:00 pm (May to September, weather permitting). Swimming is unsupervised. Minors must be accompanied by their parents and\/or an adult with authority, who are solely and exclusively responsible for their care and supervision.<\/span><\/p>\n

We reserve the right to refuse access to the pool if there is any doubt about the quality of the water.<\/span><\/p>\n

More generally, guests undertake to comply scrupulously with all the owner's instructions regarding access to and use of the pool area.<\/span><\/p>\n

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P\u00e9tanque court<\/strong><\/p>\n

A p\u00e9tanque court is available daily from 10:00 am to 7:00 pm. Games of boules are available. As with the swimming pool, minors must be accompanied by their parents and\/or an adult with authority, who are solely and exclusively responsible for their care and supervision. <\/span><\/p>\n

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Capacity<\/strong><\/p>\n

The contract is drawn up for a specific number of people. If the number of guests exceeds this number, or does not comply with the terms of the booking, the service provider is entitled to refuse additional guests. This refusal can in no way be considered as a modification or breach of contract on the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, the price corresponding to the cost of the accommodation remains the property of the provider.<\/span><\/p>\n

However, depending on the nature of the disagreement, the supplier may propose an amicable solution to suit both parties, subject to availability (e.g. rental of an additional room).<\/span><\/p>\n

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Rates and payment<\/strong><\/p>\n

Rates are per night for 1 or 2 people, including breakfast (for chambres d'h\u00f4tes only).<\/span><\/p>\n

Payments are to be made by bank transfer or credit card when booking online or on site, and by check, credit card or cash when paying the balance of services.<\/span><\/p>\n

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Personal information<\/strong><\/p>\n

Pursuant to Law No. 2018-493 of June 20, 2018 on the protection of personal data and the General Regulation on Data Protection RGPD, the customer is informed that the information provided at the time of booking is subject to the processing of personal data for the purposes of managing reservations and customers, billing and payment requirements, as well as for commercial prospecting purposes.<\/span><\/p>\n

During their stay, customers may be photographed or filmed at events organized and attended by them. For commercial purposes, these photos and\/or films may be published on La Maison des Mont d'Or's social networking sites: website, Facebook, Instagram, etc. Customers have the right to access, rectify and delete their personal data.<\/span><\/p>\n

They are therefore invited to inform the establishment's service provider during their stay of their refusal to be filmed or photographed. They may also exercise this right by writing after their stay to the following e-mail address: <\/span>bienvenue@lamaisondesmontsdor.fr<\/u> or by post to La Maison des Monts d'Or 11 rue du lurin 69650 Saint Germain au Mont d'Or. The service provider thus undertakes not to distribute or delete photos and films concerning him or her.<\/span><\/p>\n

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Insurance<\/strong><\/p>\n

The service provider declares that he has taken out specific insurance cover for \"bed and breakfast and furnished holiday accommodation\" with an insurance company, the description and policy number of which can be supplied on request.<\/span><\/p>\n

The customer is responsible for all damage caused by himself or by persons accompanying him under his responsibility. They should therefore check whether their main home insurance policy includes a holiday rental extension. The customer certifies that he\/she is covered by a civil liability insurance policy covering his\/her own liability and that of the persons accompanying him\/her.<\/span><\/p>\n

However, the supplier and\/or his insurance company reserve the right to hold the customer liable in the event of damage, malice and\/or negligence on his part.<\/span><\/p>\n

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Disputes <\/strong><\/p>\n

These General Terms and Conditions of Sale are governed by French law. It is recommended to favor the amicable settlement of disputes by having the object of the dispute established on the same day, for immediate resolution or as soon as reasonably possible by the 2 parties<\/span><\/p>\n

If the customer makes a complaint after leaving the establishment, he has 7 days in which to do so, either :<\/span><\/p>\n